Privacy Policy

The Vaigai Taxi Driver App collects location data in the background to track ride progress, calculate accurate cash fares, and match you with nearby riders even when the app is closed or not in use.

Our mobile applications declare and use specific device permissions to deliver core transportation functionality:

2.1 Location Data (Foreground & Background Access)

• Declared Permissions: ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION, ACCESS_BACKGROUND_LOCATION, FOREGROUND_SERVICE, FOREGROUND_SERVICE_LOCATION.

• Driver Application Location Usage:

  • The Driver App collects precise GPS location data in real time even when the app is minimized, closed, running in the background, or when the screen is locked.

  • Purposes:

    1. Live Ride Dispatching: To locate and match nearby ride requests accurately based on driver proximity.

    2. Accurate Cash Fare Calculation: To record real-time GPS coordinates, trip distance, waiting times, and calculate transparent cash fares.

    3. Live Passenger Tracking & Safety: To stream continuous vehicle coordinates to the rider awaiting pickup and during transit.

• Rider Application Location Usage:

  • The Rider App collects precise location data both in the foreground and in the background during active trips.

  • Purposes:

1. Pickup Point Selection: To detect current passenger coordinates for instant cab booking.

2. Active Trip Monitoring: To provide continuous route tracking and safety updates to the passenger even if the user minimizes the app or locks their device during the ride.

2.2 Microphone & Audio Permission (Rider App)

• Declared Permission: RECORD_AUDIO.

• Purpose: Strictly used for Voice-Assisted Search, allowing passengers to speak their destination or pickup location instead of typing. We do not record, store, or monitor background ambient audio.

2.3 Camera, Photos & File Storage (Driver & Rider Apps)

• Declared Permissions: CAMERA, READ_MEDIA_IMAGES, READ_EXTERNAL_STORAGE, WRITE_EXTERNAL_STORAGE.

• Purpose:

  • Drivers: To capture real-time camera photos and upload statutory KYC documents (DL, RC, Insurance) and profile pictures for administrative verification.

  • Riders: To update profile avatars and upload receipts/screenshots when filing support tickets or trip disputes.

2.4 Full-Screen Alerts, Lockscreen & Audio (Driver App)

• Declared Permissions: SYSTEM_ALERT_WINDOW, USE_FULL_SCREEN_INTENT, DISABLE_KEYGUARD, MODIFY_AUDIO_SETTINGS, ACCESS_NOTIFICATION_POLICY.

• Purpose: To ensure drivers do not miss incoming passenger bookings while driving. Allows the application to display high-priority full-screen incoming booking dialogs and sound loud alert tones even if the driver’s screen is locked or running other navigation tools.

2.5 Push Notifications & System Alarms

• Declared Permissions: POST_NOTIFICATIONS, SCHEDULE_EXACT_ALARM, USE_EXACT_ALARM, WAKE_LOCK.

• Purpose: To send real-time ride updates, OTP verifications, driver arrival notifications, system alerts, and wake the screen for incoming bookings.

2.6 Package Visibility Queries

• Declared Element: <queries> for companion package visibility.

• Purpose: To detect if the counterpart application (Driver or Rider) is installed on the same device, preventing dual-role conflicts and enabling seamless inter-app navigation.

Vaigai Namma Taxi operates as a direct cash / driver-settled mobility platform.

• No Banking Data Collected: We do NOT process, store, or collect credit card numbers, debit card details, CVVs, UPI PINs, or net banking credentials.

• Direct Settlement: All trip fares are settled directly between the rider and driver in cash (or direct driver UPI) upon trip completion.

We NEVER sell, rent, monetize, or trade your personal information to third-party advertisers. Information is disclosed solely in the following contexts:

• Between Rider and Driver: We share necessary trip fulfillment details (rider name, phone number, pickup/drop coordinates with the assigned driver; driver name, photo, phone number, and vehicle registration with the rider).

• Legal & Regulatory Obligations: We may disclose data if required by law, court order, or official police/government request in connection with safety investigations, accidents, or statutory audits.

In compliance with Google Play Store, Apple App Store, and the Indian Digital Personal Data Protection (DPDP) standards, all users possess full rights over their personal data:

• In-App Account Deletion: You can delete your account directly inside the app by going to Profile > Settings > Delete Account.

• Email Deletion Request: You can submit a deletion request by sending an email from your registered email address or mentioning your registered mobile number to support@vaigainammataxi.in.

• Deletion Processing: Upon receiving a verified request, your personal profile, phone number, authentication tokens, and uploaded KYC documents will be permanently erased from our active databases within 30 days, except for records legally required for tax, financial audit, or ongoing safety dispute resolution.

We may update this Privacy Policy periodically to reflect technological changes, regulatory updates, or app features. Any changes will be posted on this page with a revised "Last Updated" timestamp. We encourage you to review this policy periodically.